RESERVATION CONDITIONS

To guarantee a reservation, customers must provide their credit card number.
The reservation is not confirmed until the customer receives confirmation from Olivarius Apart’Hotels.

CHANGES TO RESERVATIONS

Changes to reservations are not confirmed until the customer receives confirmation as such from Olivarius Apart’Hotels.
Requests for changes to reservations may require the same terms as the cancellation policy.
In cases of force majeure or in exceptional circumstances, the hotel reserves the right to transfer customers to another local hotel of equivalent category, with no change to the bill.

CANCELLATIONS

The deadline for cancellation at no cost is 2 days before the arrival date (48 hours).
- For cancellations less than 2 days before arrival, 1 night will be debited from the credit card supplied at the time of reservation.
- For deposits paid, whatever the date of cancellation, the deposit shall not be reimbursed.
Cancellation must be made by writing and is only confirmed when the customer receives confirmation from Olivarius Apart’Hotels

ADMISSIONS POLICY

Presentation of a valid credit card in the lead guest’s name.

Presentation of lead guest’s identification document.

Mandatory deposit by pre-authorisation on the main guest’s credit card for €300 (for arrivals on Fridays, Saturdays and Sundays.)

ANIMALS

Category 1 and 2 dogs are not permitted inside the building. Small pets are accepted, but we ask for a deposit by pre-authorisation on the lead guest’s credit card for €500 and the vaccination certificates for the animal, where applicable.
Olivarius Apart’Hotels reserves the right to refuse access to animals upon arrival, upon inspection in person. If this occurs, and the reservation is consequently cancelled, the cancellation policy does not apply and no charge will be billed.